Orders & Delivery
How do I place an order?
How nice that you want to place an order with BLESSH 😊. Below you will see a brief explanation of how to do this.
- Shop your favorite items and add them to your shopping cart.
- Go to your shopping cart and check the contents carefully.
- Click "checkout" if everything is correct.
- Log in to your BLESSH account or go through the checkout page and enter your shipping and contact information.
- Select the desired shipping and payment method and click on the payment button to finalize and pay for your order.
- Your order has been placed! You will receive the order confirmation by email within moments.
What are the shipping costs?
When you place an order over € 99,-, you pay no shipping costs with the cheapest possible shipping method. Do you place an order under € 99,-? Then shipping costs will be charged. Below you can find which shipping options we offer within the Netherlands & Belgium and what costs are attached:
PostNL with Track & Trace € 5,95 (NL)
PostNL with Track & Trace € 7,95 (BE)
Shipping costs for orders outside NL/BE may vary and differ per location. These are automatically calculated in the ordering process.
Is the article I want to order in stock?
All our products are in stock, unless otherwise indicated on the product page. Would you like to order large quantities and are you curious about when we can deliver? Please contact us at hi@blessh.com.
Has my order come trough?
If your order has gone through, you will receive an order confirmation by email within half an hour at the email address you used to place your order. Remember to check your spam folder, the order confirmation may have landed in there 😊.
Can I change or cancel my order?
Once you have placed an order, it is no longer possible to change or cancel it. It is therefore important that you always check your order and its details carefully before finalizing it. Of course it is no problem to return the order after you have received it. Please note that personalized items cannot be returned.
Can I change my delivery address?
We cannot change the address you have provided once the order has been handed over to our delivery service. If you want to change the delivery address, please contact the delivery service.
Can I send my order directly to the recipient?
Yes you can! During the ordering process you can enter a different delivery address than your own (billing) address. Orders with a different delivery address than the (invoice) address will only be delivered with a packing slip, so without invoice 😊.
You can provide 1 delivery address per order. Would you like to send your products/gifts to different addresses? Then place a separate order for each delivery address.
Can my order be delivered to a PO Box?
Unfortunately, our delivery services are currently unable to deliver to a PO Box address. Do you have a private or work address? Then our delivery driver will be happy to visit you there.
Do I receive an invoice with my order?
No, your order does not include an invoice, only the packing slip. So you can have your package delivered as a gift to another delivery address! You will receive the invoice of your order digitally together with your order confirmation. You can also find the invoice of your order in your account.
Can I have my order wrapped as a gift?
Yes you can! Standard you receive your products in a nice package, but you can make it extra festive when you let us wrap it 😊. On the product page you can choose the option 'wrap as gift' and we will make sure you receive this item in a nice gift box that is ready to give! Are you ordering multiple gifts for multiple people at once? Then we will take that into account so you will always know which gift is for whom.
Can I also add a personal message to my order?
Yes, you can! Besides our wrapping service you can also add a personalized card with your own text to your order. This option will be offered to you before you complete your order.
Can I track my order?
Yes 😊. The moment we hand over your order to the delivery service, you will receive a Track & Trace link that allows you to follow your order to the door.
Can I choose my own delivery date?
No, for the moment it is not possible to choose your own delivery date. A large part of our assortment is delivered as a mailbox package. This has the advantage that you or the recipient do not have to be at home at the time of delivery.
When will my order be delivered?
The moment we hand over your order to the delivery service, you will receive a Track & Trace link that allows you to follow your order to the door. We strive to ship your package from our workshop within 1 business day after placing your order unless otherwise indicated.
Orders within the Netherlands will be delivered in 1-2 business days.
Orders to Belgium or Germany are delivered in approximately 2 business days.
Please note that packages do not leave our workshop during weekends or public holidays and that the shipping process may take longer during busier periods, for example around Christmas.
Would you like to send an order to another country and want to know how long it will take? Then take a look at the PostNL or DHL website.
What courier services do you use and on what days are packages delivered?
We use DHL or PostNL to ship our packages. PostNL and DHL deliver parcels from Tuesday to Saturday and parcels from Monday to Saturday.
My package has not (yet) been delivered, is incomplete or damaged. What happens now?
We are sorry that you did not receive your order yet!It is important that you read this part of our website carefully.
My delivery has not (yet) been delivered
If you have not received your order (yet), this may have several causes:
- Your order is still in production or in backorder at our supplier.
- Your order has not been shipped yet. Once your order has been successfully processed, you will receive a status update in your account and at the e-mail address you used to place the order. It may happen that this e-mail ends up in your junk mailbox, we kindly ask you to check this mailbox as well and to add our e-mail address to your safe senders list.
- Your order has been delivered to your neighbor. It can sometimes happen that your order is delivered to one of your neighbors when the courier could not deliver the package directly to you. Always ask your (direct) neighbors if they have received your order.
- You were not present at your specified delivery address at the time of the delivery attempt and the package did not fit through your (parcel) mailbox or it must be signed for receipt.
Since the shipping process has been digitized, since early 2023 several couriers no longer leave a message if they could not deliver the package or have delivered it to one of your nearest neighbors.
If you have not received your order 5 business days after you have received our digital shipping confirmation, please contact our customer service as soon as possible. We can then try to find out the status of your order or initiate a timely search. We will send you a form which you must fill out. This form must be completed, signed and scanned and returned to us within 24 hours.
If you have waited longer than 14 days after receiving our digital shipping confirmation to contact us or the shipping party, your order will be considered received.
It is not possible to cancel a (personalized) order, claim credit for the purchase price or receive a new delivery of your order when
- the order is delivered late beyond our control,
- a search procedure is not completed,
- this is reported after 14 days.
My delivery is incomplete, opened or damaged by shipping
- We make every effort to deliver your order complete. If you have ordered multiple items and one of the items has a longer delivery time, we may choose to ship your order in multiple parts. Will your order be delivered in parts? Then you will receive a message about this.
- The shipping packaging of your order has been damaged. If an order has been damaged during shipment to such an extent that you suspect your order may have been broken, refuse the package at the door and the package will be returned to sender. If you did accept the damaged package, please contact our customer service no later than 3 business days and take
- photos of the opened package,
- detailed photos of the items received,
- photos of the shipping label on the package,
- photos of the shipping carton itself
- and retain all packaging material, if any, until the claim is fully completed. This damage claim should be started within 3 business days at the latest. In order to start this damage claim, you will receive a document from us that you must fill out and sign with pen. We must receive this scanned form back from you within 24 hours at the latest.
- Part of the contents of my order is missing. You have received your order and find out that it is not complete. Although we pack and ship your order with the utmost care, it is possible that we forgot to add an item to your order. If so, please contact our customer service department within 3 business days at the latest and make
- photos of the opened package,
- detail photos of the items received,
- photos of the shipping label on the package and
- photos of the shipping carton itself.
- The shipping package appears to have been opened and resealed. If your order appears to have been opened and re-packaged and re-taped, you may refuse your order so the package will be returned to sender. If you did accept the package, please contact our customer service no later than 3 business days and make
- photos of the opened package,
- detail photos of the items received,
- photos of the shipping label on the package,
- photographs of the shipping package itself
- and retain all packaging material, if any, until the claim is fully completed. This damage claim should be started within 3 business days at the latest. In order to start this damage claim, you will receive a document from us that you must fill out and sign with pen. We must receive this scanned form back within 24 hours at the latest.
If you have not reported the problems with your order to the relevant shipping party or to us within this time period, unfortunately we can no longer initiate a claim procedure and your order will be considered correctly delivered.
My order is marked as delivered but has not been delivered
- Your Track & Trace indicates that your package has been delivered, but you have not yet received it. It can sometimes happen that couriers put your order on delivery but have not yet been able to deliver your order. We advise you to wait one business day to see if your order is delivered yet. If this is not the case, please contact the courier or our customer service within 3 business days so we can initiate a search procedure and try to find out the status of your order. We also ask you to check with your (immediate) neighbors to see if they have received your order.
The Track & Trace status of my order does not change
- Has your Track & Trace code been showing the same status for several days but the parcel has not yet been delivered?
It can happen that a parcel gets lost during the shipping process. We kindly ask you to be patient for a maximum of 5 days. If the status of your order does not change and your order has not been delivered in the meantime, please contact the shipping agent or our customer service so that we can initiate a search procedure to find out the status of your order. We will send you a form which you must fill in, sign in pen and return to us scanned. We must receive this scanned form back within 24 hours.
It is not possible to cancel a (personalised) order, claim credit for the purchase price or receive a new delivery of your order when
- the order is delivered late beyond our control,
- a search procedure has not been completed,
- this is reported after 14 days.